BuyCraft.in was started with a simple idea — online shopping should feel easy, reliable, and enjoyable. What began as a small passion project by Dron Lalung in 2026 has grown into a friendly general-store brand built around trust, value, and great everyday products. From day one, our mission has been to bring useful, trending, and thoughtfully-selected items to customers who want quality without overpaying.

We created BuyCraft because we noticed something missing in many online stores — a genuine connection with customers. Too often, shoppers felt unsure about where products came from, whether they were worth the price, or if support would actually be there when needed. At BuyCraft, we wanted to do things differently. Every product we list goes through careful selection, and we only partner with suppliers we truly trust.

Our belief is simple: great service matters as much as great products. That’s why we focus on clear communication, fast support responses, and a smooth shopping experience from checkout to delivery. If something isn’t right, our team is always here to make it right — because we want every customer to feel valued, heard, and confident when they shop with us.

Today, BuyCraft continues to grow, but our values remain the same — honesty, quality, and customer-first service. We’re proud to serve customers across India and we’re excited to keep improving, learning, and bringing you products that make everyday life a little better.

Privacy Policy — BuyCraft

Effective Date: 02-01-2026

At BuyCraft, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit or make a purchase on our website.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information when you browse our website, create an account, or place an order:

Personal Information

• 
  Name
  
• 
  Email address
  
• 
  Phone number
  
• 
  Billing and shipping address
  
• 
  Order history
  

Payment Information

• 
  Payment method details (processed securely through payment gateways)
  
• 
  We do not store full card, UPI, or banking details on our servers.
  

Technical & Usage Information

• 
  IP address
  
• 
  Device and browser type
  
• 
  Pages visited and browsing activity
  
• 
  Cookies and tracking data
  

This information is collected to operate and improve our services.

2. How We Use Your Information

We may use your information to:

• 
  Process and deliver your orders
  
• 
  Send order confirmations and shipping updates
  
• 
  Provide customer support and resolve queries
  
• 
  Improve website performance and user experience
  
• 
  Send offers or promotional content (only if you opt-in)
  
• 
  Prevent fraudulent or unauthorized activity
  
• 
  Comply with legal or regulatory obligations
  

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Cookies

Our website uses cookies and similar technologies to:

• 
  Remember user preferences
  
• 
  Improve browsing experience
  
• 
  Analyze website performance
  

You may disable cookies in your browser settings, but certain website features may not function properly as a result.

4. Third-Party Services

We may share limited and necessary information with trusted third-party partners such as:

• 
  Payment gateways
  
• 
  Shipping and logistics providers
  
• 
  Analytics tools
  
• 
  Marketing or email service platforms
  

These partners are given only the information required to perform their services and are required to protect your data.

Common third-party tools may include:

• 
  Razorpay / PayU / Stripe / Paytm
  
• 
  Google Analytics
  
• 
  Meta / Advertising platforms
  

Each third party operates under its own privacy policy.

5. Data Security

We implement reasonable technical and organizational measures to protect your data, including:

• 
  Secure server environments
  
• 
  Restricted data access
  
• 
  Encryption where applicable
  

While we strive to protect your information, no method of online transmission is completely secure, and we cannot guarantee absolute security.

6. Your Rights as a Customer

You have the right to:

• 
  Access the personal data we hold about you
  
• 
  Update or correct your information
  
• 
  Request deletion of your data (where legally permitted)
  
• 
  Opt-out of marketing communications
  
• 
  Contact us regarding privacy concerns
  

You may contact us using the details below to exercise these rights.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any revisions will be posted on this page along with the updated Effective Date.

We encourage you to review this policy periodically.

8. Contact Information

If you have any questions or requests related to this Privacy Policy, please contact us at:

BuyCraft

Email: dronlalung@gmail.com

Address: Guwahati

Terms of Service — BuyCraft

Last Updated: 02-01-2026

Welcome to BuyCraft. By accessing or using our website and services, you agree to be bound by these Terms of Service. Please read them carefully before making a purchase or using our platform.

If you do not agree with these terms, you should not use our website.

1. Account Terms

• 
  You may be required to create an account to place an order.
  
• 
  You are responsible for maintaining the confidentiality of your login credentials.
  
• 
  You agree that all information provided is accurate and up to date.
  
• 
  You must notify us immediately of any unauthorized use of your account.
  

We reserve the right to suspend or terminate accounts that violate these terms or involve fraudulent activity.

2. Pricing and Payment

• 
  All prices listed on the website are subject to change without prior notice.
  
• 
  Prices may vary due to promotions, supplier changes, or market conditions.
  
• 
  Payments must be completed through approved and secure payment methods on our platform.
  
• 
  Orders will only be processed after successful payment confirmation.
  

In case of a pricing or listing error, we reserve the right to cancel or revise the order.

3. Product Descriptions

We make every effort to:

• 
  Display accurate product details
  
• 
  Provide correct images, specifications, and descriptions
  

However:

• 
  Minor variations in color, packaging, or design may occur
  
• 
  Product availability may change without notice
  

BuyCraft is not responsible for typographical or listing errors.

4. Order Acceptance

Placing an order does not guarantee acceptance.

An order may be cancelled or declined due to:

• 
  Incorrect pricing or technical issues
  
• 
  Product out of stock or discontinued
  
• 
  Payment verification failure
  
• 
  Suspected fraudulent activity
  

In such cases, you will be notified and refunds (if applicable) will be processed as per our refund policy.

5. Shipping and Delivery

• 
  Orders are generally processed within [BUSINESS DAYS] business days (excluding weekends and public holidays).
  
• 
  Delivery timelines may vary based on location, courier partner, and external factors.
  
• 
  Shipping fees (if applicable) will be displayed during checkout.
  

Once dispatched:

• 
  Responsibility for delivery transfers to the courier service
  
• 
  Tracking details will be provided where available
  

BuyCraft is not liable for courier delays, transit damage, or events beyond our control.

6. Returns and Refunds

Returns and refunds are handled as per our official Return & Refund Policy.

Customers may request returns in cases such as:

• 
  Damaged or defective products
  
• 
  Incorrect item delivered
  
• 
  Non-delivery (subject to verification)
  

Requests must be raised within the applicable return window.

Certain items may be non-returnable due to hygiene, safety, or product-type restrictions.

For return-related assistance, contact us at dronlalung@gmail.com.

7. Prohibited Uses

You agree not to use our website for:

• 
  Fraudulent, illegal, or misleading activities
  
• 
  Attempting to hack, disrupt, or interfere with website operations
  
• 
  Sharing harmful, abusive, or offensive content
  
• 
  Violating intellectual property or privacy rights
  
• 
  Engaging in activities that may harm our reputation or services
  

Violation of these terms may result in account suspension and/or legal action.

8. Limitation of Liability

To the maximum extent permitted under law:

• 
  BuyCraft shall not be liable for indirect, incidental, or consequential damages.
  
• 
  We are not responsible for:
  
  
  Courier or logistics delays
  
  
  Third-party service errors
  
  
  Product misuse or damage after delivery
  
  
  

Our total liability, if established, shall not exceed the value of the order in dispute.

9. Governing Law & Jurisdiction

These Terms of Service are governed by the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of the courts located in Guwahati, India.

10. Changes to These Terms

We may modify or update these Terms of Service from time to time.

Continued use of the website after updates constitutes acceptance of the revised terms.

11. Contact Information

For questions or concerns regarding these Terms, you may contact us at:

BuyCraft

Email: dronlalung@gmail.com

Location: Guwahati

Shipping Policy — BuyCraft

Last Updated: 02-01-2026

Thank you for shopping
with [STORE NAME]. This Shipping Policy explains how orders are
processed, shipped, and delivered.

By placing an order on
our website, you agree to the terms below.

1. Shipping Methods
Available

We ship orders through
trusted courier and logistics partners to ensure safe and timely delivery.

Shipping methods may include:

• Standard Shipping
• Express / Priority Shipping (where
  available)

Available options and
charges (if applicable) will be shown at checkout.

2. Order Processing
Time

• Orders are typically processed within [PROCESSING
  TIME] after payment confirmation.
• Processing time does not include weekends
  or public holidays.
• During peak periods or sale events,
  processing times may be slightly longer.

If there is any
unexpected delay, we will notify you by email or phone.

3. Delivery
Timeframes

Estimated delivery
time after dispatch:

• Metro & major cities: [X-X BUSINESS
  DAYS]
• Other locations: [X-X BUSINESS DAYS]

Delivery timelines may
vary depending on:

• Shipping location
• Courier partner operations
• Weather and external conditions
• High-order seasons

We always aim to
deliver your order as quickly as possible.

4. Shipping Costs

Shipping charges (if
applicable) will be displayed at checkout before you confirm your order.

• Standard Shipping: [SHIPPING COST]
• Free shipping may be available on orders
  above [MINIMUM ORDER VALUE]

Any promotional
shipping offers will be clearly mentioned on the website.

5. Tracking
Information

Once your order is
shipped:

• You will receive a tracking link via email
  or SMS.
• Tracking updates may take 24–48 hours
  to reflect in the system.

If you have not
received tracking details, you may contact us at dronlalung@gmail.com.

6. Delivery Issues
& Delays

Please notify us if:

• Your order is delayed beyond the expected
  delivery window
• Your parcel is marked delivered but not
  received
• The package arrives damaged

We will coordinate
with the courier to resolve the issue.

However, BuyCraft
is not responsible for:

• Delays caused by courier partners
• Incorrect delivery details entered by the
  customer
• Unforeseen logistics or weather
  disruptions

We will always do our
best to support you in such cases.

7. Undelivered or
Returned Packages

An order may be
returned to us if:

• Delivery was attempted but unsuccessful
• The address provided was incomplete or
  incorrect
• The customer was unavailable to receive
  the parcel

In such cases:

• Re-shipping charges may apply
• Refunds (if applicable) will be processed
  as per our Refund Policy

8. International
Shipping (If Applicable)

If we offer
international shipping:

• Delivery timelines and charges will vary
  by country
• Customs duties, taxes, or import charges
  (if any) are the responsibility of the customer

Currently,
international shipping availability may be limited to select regions.

9. Contact
Information

For any
shipping-related questions, please contact us at:

BuyCraft

Email: dronlalung@gmail.com